Customer Service Adviser

January 10, 2019
Job Type
Job Reference


Temporary position as first point of contact for all visitors and clients dealing with enquiries regarding rents, transfer applications, Choice Based Letting and anti-social behaviour complaints independently.  Postholder will promote services offered, anticipate and respond to client needs and propose more cost effective ways to deliver to the client; deal with clients who may be angry/distressed/wish to complain; deal with complaints courteously and promptly and escalate if necessary; ensure safe handling of money and use other sources of information to deliver objectives; establish and maintain computerised and manual information systems;  maintain Housing and Financial MI; prepare reports and collate statistics regarding performance benchmarks; liaise with colleagues to identify new procedures or changes to existing procedures and processes in order to improve client service; act as key contact for the outsourced Parking Contract; oversee disposal of ‘abandoned’ vehicles providing DVS information to the contractor; provide support to Response Repairs, Income Recovery and Tenancy Management Teams.

Candidate will have good general education with at least 5 GCSEs including Maths and English; second language would be an advantage; excellent communication skills; able to deal with many high priority issues at the same time; able to maintain a calm and professional approach whilst quickly developing a strong rapport with clients; successful experience in Customer Care is essential; professional/vocational qualification such as NVQ level 3 advice and guidance would be an advantage; good level of IT literacy, especially MS Office XP Products, is essential together with the ability to be able to master bespoke packages with training.

Recruitment Contact Tel/Email

For more details contact Emma O'Connell on 888345 or