Customer Service Adviser

Published
January 10, 2019
Location
Jersey
Job Type
Location
Jersey
Country
Jersey
Job Reference
88/1086/EOC0119

Description

Temporary position as first point of contact for all visitors and clients dealing with enquiries regarding rents, transfer applications, Choice Based Letting and anti-social behaviour complaints independently.  Postholder will promote services offered, anticipate and respond to client needs and propose more cost effective ways to deliver to the client; deal with clients who may be angry/distressed/wish to complain; deal with complaints courteously and promptly and escalate if necessary; ensure safe handling of money and use other sources of information to deliver objectives; establish and maintain computerised and manual information systems;  maintain Housing and Financial MI; prepare reports and collate statistics regarding performance benchmarks; liaise with colleagues to identify new procedures or changes to existing procedures and processes in order to improve client service; act as key contact for the outsourced Parking Contract; oversee disposal of ‘abandoned’ vehicles providing DVS information to the contractor; provide support to Response Repairs, Income Recovery and Tenancy Management Teams.

Candidate will have good general education with at least 5 GCSEs including Maths and English; second language would be an advantage; excellent communication skills; able to deal with many high priority issues at the same time; able to maintain a calm and professional approach whilst quickly developing a strong rapport with clients; successful experience in Customer Care is essential; professional/vocational qualification such as NVQ level 3 advice and guidance would be an advantage; good level of IT literacy, especially MS Office XP Products, is essential together with the ability to be able to master bespoke packages with training.

Recruitment Contact Tel/Email

For more details contact Emma O'Connell on 888345 or emma.oconnell@thomasdessain.com

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