Assistant IT Service Desk Manager
- Information Technology
- Jersey
- Permanent
- Full Time
- 1911
Description
Our client seeks the ideal candidate focusing on delivering exceptional customer service and resolving technology incidents and service requests within the agreed SLAs, managing Service Desk analyst operations, providing support and serving as secondary point of contact for major incidents. He/she will assist in communicating IT service outages and planned downtime, provide set up for presentations, video conferencing and telephone conferencing on and off site, notify European Service Desk Manager of issues and training needs, support team on technical and customer service matters, conduct performance reviews and 1-2-1s and track progress, help ensure adherence for Jersey IT assets, maintaining traceability through the asset lifecycle, managing stock levels, and liaising with IT Procurement team for new/replacement assets, and review Incidents and Service requests to ensure continual improvement and identify problem trends to highlight repeat issues and recommend preventative actions
Requirements for this post are 2+ years of relevant experience in supervision and/or management of direct reports, knowledge of ITIL V3/V4 service management, with proven experience in incident, problem, and change management processes, experience of MS Office 365, Azure, InTune/Endpoint, PIM, Windows 11, Active Directory and iOS based operating system devices, high standard of customer service, ability to review and update processes and procedures, strong organisational, communication and teamwork skills, ability to multi-task, manage time effectively, and handle tight deadlines; commitment to ongoing studies and development.
Candidates must already be based on Jersey.
